We try our best to make your shopping experience with us as easy as possible.
Below are the factors you need to consider when ordering from our online store.
- Any valid order meeting the $149 (before tax) minimum value will qualify for free shipping in Canada
- Orders below $149 will be a flat rate calculated at check out.
- All orders typically ship within 2-4 business days
- All orders have tracking information. When your order ships, you will receive a shipping confirmation via email.
- Delivery can be expected within 2-6 business days (excluding remote locations) after shipment and tracking are sent.
- Backorder items are shipped upon arrival and receive priority processing.
- In the event that a package can not be delivered or is refused delivery without prior discussion with us, we can not refund shipping charges.
- Lost or stolen items - standard flat-rate or free shipping orders are insured up to a maximum $100.
We offer optional shipping insurance on all orders.
Should you choose not to insure your package and in the unlikely event it goes missing, is damaged or is stolen then only a maximum of $100 is recoverable.
- Re-shipping will be charged by flat rate of our online shipping calculator.
- If you need to arrange a different address for delivery please contact us before the items ship so we can ensure it arrives in a timely manner.
- If you are shipping back your item you will have to pay your own shipping costs. Shipping costs are non-refundable. This includes refund orders.